Refund Policy
It is our absolute priority that all customers are 100% satisfied when shopping at Elavure.
Returns & Exchanges
If you are unsatisfied with your order and would like to return or exchange your merchandise for a replacement or refund, please contact us for instructions.
Return Policy Details:
- We accept returns within 14 days of package delivery
- Restocking fees apply to all returns:
- Standard orders: $10 restocking fee
- Orders over $100: 10% restocking fee
- These fees can be waived if you choose store credit
- Your refund will typically arrive within 5-10 business days (varies by your bank)
- If you experience issues, please contact your bank for support
Order Issues
If your order contains missing/wrong items or has arrived defective, please contact us at info@elavure.com and we will gladly issue a full refund or free replacement for the inconvenience.
Important Notes:
- We may need to ask for further evidence/proof to validate the defectiveness of your delivered merchandise
- We do not provide full refunds or replacements for damages caused by human error (accidental drops, water/heat damage, etc.)
- You have 30 days from delivery to report defective or any other issue with your order
Order Changes & Cancellations
Time Limit: You must contact us within 24 hours of placing your order
If you need to cancel or change your order, contact us at info@elavure.com within 24 hours of placing your order.
Please Note: We cannot cancel or make any changes to your order if it has already been processed for shipment (even if we process it before the 24-hour timeframe).
Shipping & Delivery Issues
| Issue | Our Response |
|---|---|
| Lost in Shipment | We will issue a new replacement to be sent |
| Delivered but Not Found | We'll work to resolve the situation before considering a replacement |
| Wrong Address/Name | Contact your local post office - no refund available (replacement fee applies) |
| Old Address | Contact your local post office to request forwarding |
| Refused Delivery | No refund will be provided |
Questions About Your Order?
Our customer service team is here to help resolve any issues quickly and fairly.